Terms of use & booking terms

Last updated: July 2026

1. Booking & payment

  • Sessions are by appointment only and confirmed on full payment at checkout, in the currency shown for your city.
  • Payments are processed by Stripe (cards) or HitPay (PayNow, PromptPay and other local methods). A booking confirmation email with your reference follows payment.
  • Promo and affiliate codes apply at checkout only, one code per booking, and can't be combined with other offers or applied retroactively.

2. Rescheduling & cancellation

  • You can reschedule or cancel up to 120 hours (5 days) before your session start time using the link in your confirmation email.
  • Inside 120 hours, bookings are non-refundable and non-transferable to another date, since pop-up capacity can't be resold on short notice.
  • We reserve the right to cancel or decline any booking at our discretion, for any reason (including venue issues or force majeure). If we do, you'll receive a full refund of everything you paid for that booking, and that refund is our only liability to you.
  • We may change the venue or precise location, usually within the same city. We'll email you the updated details in advance, and your booking carries over automatically to the new location.

3. On the day

  • Please arrive 5 minutes early. Late arrival past your slot may be treated as a no-show if the schedule is full.
  • A maximum of two people can appear in one portrait. Children under 7 may join a parent's portrait; subjects aged 7+ can be photographed individually.
  • Your portrait is made on instant film with an analog camera and a long exposure. Because of that, small quirks — a little softness, a slight tilt, a bit of framing character — are part of how each print comes out, and part of the charm of the medium; no two are ever quite the same. We don't offer retakes for these natural variations, but if the aura itself doesn't develop properly, we'll gladly reshoot for you on the spot.

4. Card on file

When you pay by card, it is stored securely by our payment processor (Stripe) — we never see the card number — so day-of add-ons (extra prints, an additional session) can be charged with your go-ahead on site. Email us any time to have the saved card removed. QR and wallet payments (PayNow, PromptPay) are never stored.

5. Your portrait & content

  • Your physical print is yours. We only share portraits on our channels if you ticked the consent box at checkout (thank you!).
  • Aura interpretation is offered for entertainment and self-reflection. It is not medical, psychological or financial advice, and aura photography is not a scientifically recognized practice.

6. Website

  • Site content (text, images, branding) belongs to aura obscura and can't be reused commercially without permission.
  • We may update these terms; the version on this page at the time of your booking applies to that booking.

7. Contact

Questions, reschedules, data requests: hello@auraobscura.com.